Effective Date: 15 Jan 2025
ATA C-Wallet (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. By using ATA C-Wallet’s website, applications, or services (collectively referred to as “Services”), you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following categories of personal data to provide and improve our Services:
1.1 Account and Verification Data
- Name, email address, phone number, home address, nationality, and date of birth.
- Identification documents (e.g., passport, ID card) and a selfie photograph.
- Financial data including payment methods, transaction history, and account details.
1.2 Service Usage Data
- Device information such as IP address, operating system, browser type, and language.
- Location data based on your use of our Services.
- Activity data including page visits, interactions, and session durations.
1.3 Compliance Data
- Information collected for compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
- Records of transactions, account usage, and monitoring for fraud prevention.
1.4 Other Information
- Any other information you voluntarily provide during interactions with our support team or surveys.
2. How We Use Your Information
We use your information for the following purposes:
- Account Creation and Management: To verify your identity, create your account, and manage access.
- Service Provision: To facilitate transactions, process payments, and deliver services.
- Compliance: To meet legal and regulatory obligations, including AML and KYC requirements.
- Customer Support: To respond to inquiries, resolve issues, and provide technical support.
- Improvements: To analyze user behavior, improve our Services, and develop new features.
- Marketing: To inform you about relevant products, services, and promotions (if you have opted in).
3. Sharing Your Information
We may share your information with third parties under the following circumstances:
- Service Providers: Third-party vendors who assist with payment processing, identity verification, analytics, and other operational needs.
- Compliance: Law enforcement, regulators, or other entities as required by law or in response to lawful requests.
- Business Transactions: If ATA C-Wallet undergoes a merger, acquisition, or sale of assets, your information may be transferred to the successor organization.
4. Data Security
We implement industry-standard security measures to protect your information, including encryption, firewalls, and secure storage protocols. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. When your data is no longer needed, we securely delete or anonymize it.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal data.
- Correction: Correct or update inaccurate information.
- Deletion: Request the deletion of your data, subject to legal or contractual restrictions.
- Objection: Object to the processing of your data for certain purposes.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
To exercise these rights, contact us at [email protected].
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside your own, including those that may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically.
9. Contact Us
For questions, concerns, or to exercise your data rights, please contact us at:
ATA C-Wallet
[email protected]
477 S Market Street, Unit 420, San Jose, CA 95113, United States